Shipping & Returns Policy
Standard Shipping and Handling Charges
Riverside Manufacturing Company determines shipping and handling charges based upon the invoice merchandise sub-total. These charges are calculated using the grid below:


Order AmountRate
-0-$100.00$9.95
$100.01$150.00$13.95
$150.01$350.007.5% + $4.00
$350.01OVER6.5% + $4.00
Special "Flat Rate Freight" Charges
Items designated with our "Flat Rate Freight" icon qualify for the following shipping and handling charges:


Order AmountRate
-0-$100.00$9.95
$100.01OVERFREE
If the items qualify for the "Flat Rate Freight" charges, but your order contains other ineligible items, you'll be charged shipping and handling based on those ineligible items only.
Returns
Riverside Manufacturing Company is proud of its quality products. Any product which is flawed should be returned immediately and we will gladly replace it.

Certain products are not returnable…worn, laundered, special cut, and garments with embroidered individual names. Company identified embroidered garments are non-returnable unless covered by an enhanced inventory agreement. Riverside Manufacturing Company will accept return items up to 60 days from invoice date.

If you would like a Return Material Authorization (RMA), please call our Customer Service Department at
1-800-841-8677. This will expedite service.

Flame resistant garments may be returned for exchange or credit provided hang tags and labels have not been removed and the garment is unused, has not been laundered or dry cleaned, and is in resalable condition. Garments received in any other condition will be rejected and returned to the customer. This policy is for the protection of all customers using flame resistant garments.

Note: Packages containing soiled garments will be considered contaminated and returned to the customer.